Global Utility Company Uses Cellebrite Solutions to Expedite Digital Investigations
Case Snapshot
Challenges:
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- Data collection from mobile devices involved logistical challenges
- Forensic lab was far away, travel was expensive and time-consuming
- Custodians shipping their phones were not always practical
Result: Cellebrite solutions modernized and streamlined the process of collecting digital data by allowing remote collections without having to obtain the custodians’ devices
Tools: Endpoint Inspector
Introduction
Corporate investigations can pose a series of challenges for multinational utility companies, especially since they continue to evolve and rely more heavily on digital technologies to operate. Global utility companies operate in a complex and diverse environment with numerous stakeholders, such as regulators, customers, employees, and suppliers. This complexity presents a significant challenge when it comes to remote data collection, especially when dealing with large amounts of data from different sources.
Remote data collection – Source: Shutterstock
Another challenge is accessing remote data from various locations and devices, such as mobile phones and laptops, without physically accessing them. This requires specialized tools and expertise, which may be limited in-house. Additionally, conducting corporate investigations is time-consuming and resource-intensive, requiring significant expertise and resources. Utility companies may face challenges in allocating the necessary resources, particularly in the face of competing priorities and budgetary constraints.
Conducting remote data collection may also pose technological limitations, such as compatibility issues, network connectivity, and cybersecurity risks. These limitations must be addressed to ensure the forensic integrity and security of the collected data. The following win story will explore how one such global utility company overcame these challenges to conduct successful remote data collection for corporate investigations.
Challenge
This leading utility company was facing challenges with its digital investigations. The need to collect data from mobile devices was becoming a hassle when employees found it inconvenient to be without their mobile phones while the collection was being configured and executed.
Additionally, the nearest forensic lab was over an hour’s commute in the best of weather conditions, and a challenging drive during 4 months of the year. The alternative to a custodian shipping their phone was for a member of the forensic team to travel to the custodian and perform the collection, which proved to be costly and time-consuming.
Solution
The global utility company turned to Cellebrite’s solutions to modernize its approach to remote data collection. Using Cellebrite’s Endpoint Inspector solution, they were able to collect data remotely without having the devices be taken away from their custodians.
The ability to perform collections without leaving the home office, without asking custodians to give up their devices, without business and employee productivity disruption, and without spending money on travel and accommodation was critical in easing the collection process for everyone involved. Additionally, it ensured employee privacy as the collections were done with the custodians’ consent.
Outcome
Endpoint Inspector – Source: Cellebrite
The digital intelligence tools from Cellebrite were easy to learn and adopt and helped the global utility company to expedite its digital investigations. The ability to collect remotely without obtaining the devices from the end-user proved critical and accelerated time to evidence.
Digital intelligence played a significant role in the preservation of data, allowing for a more complete investigation and eliminating the need for additional costs and wasted time for forensic teams. Cellebrite’s solutions played a crucial role in preserving data, ensuring the forensic integrity of the evidence collected, and supporting an efficient investigation process.
Why Cellebrite
As digital intelligence technologies continue to advance, companies must stay ahead of the game to expedite incident response and corporate investigations. This global utility company’s adoption of Cellebrite solutions helped it overcome remote data collection challenges, modernize its approach to investigations, and have a positive impact on case closures.
Training and certification are also critical components of the experience for any department conducting investigations, as continuing education is essential to stay up to date with the latest trends. In conclusion, adopting a digital intelligence strategy, such as Cellebrite solutions, is critical for any company conducting investigations in the digital age.
